CN
Corne-Jacq Nel

1 reviews | Active since Jul 2014

06 Dec 2017, 15:14

Worst service I have ever received, No responsibility and inaccurate advertising.

On Wed 22/11 my cell phone broke and was unable to charge so on Fri - 24/11 i decided to take a look at Vodacom's black Friday deals. Since it was advertised that I will not have to pay activation fees and that they offered NEXT DAY DELIVERY SERVICES I decided to order the Samsung J5 Prime. I expected the phone to be delivered at about Mon - 27/11. When non of the consultants phone me back on Mon as indicated on an email I received I decided to call them. The customer care told me to phone the online department directly so I phoned them. They told me on Mon - 27/11 that the application has been approved and that the phone will be delivered on Tue - 28/11. On Tue - 28/11 afternoon I again phone them and they told me that the phone will be delivered on Wed 29/11. I did not even bother to phone them on Wed 29/11 or Thur 30/11. When I finally phoned them again on Fri 01/12 morning, A full week after I ordered a phone which was supposed to be delivered the next day I was told that the phone was picked up by the courier services that morning and that she promises that the phone will be delivered that afternoon. I explained to the lady that I have been without a phone for a week already and that it is of the utmost importance that I receive a phone as soon as possible and if I had known it was going to take a week to be delivered I would have gone to the nearest Vodacom shop and brought the phone there and pay the activation fee. On Fri - 01/12 afternoon at 17h30 I again phoned them and explained that I did not have a phone and was still waiting for mine to be delivered and explained that it was supposed to be NEXT DAY DELIVERY. She again promised me that it would be delivered on Mon - 04/12. It is now Wed 06/12 and I have still not received my new phone,.. I'm not even bothering to phone vodacom anymore because it is clear that no one is going to accept responsibility and ensure that I receive my phone, they are just going to promise that I will get it tomorrow and forget all about me and the situation as soon as I drop the phone. I could have had my old phone fixed by now or bought a new one somewhere ells if only any of the vodacom staff would have been honest with me. Will I ever receive my Phone???? My brother who also ordered a phone at Vodacom on Mon 27/11 has received his already.

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2017, 15:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

CN
Corne-Jacq Nel's update10 Dec 2017, 11:51
Reviewer Update
On Thu - 07/11 I spoke to one of the senior consultants, she advised me that I was in fact at fault and that the so called next day delivery does not apply to new contract holders or contracts, but only to existing contract holders and upgrades. "Get FREE next-day delivery within South Africa on cellphone contracts, upgrades and prepaid devices." After a very long debate with the lady she searched my "K" number on the ram system and finally realized 2 weeks after my order was placed that ram had the wrong address, Not only do I know for a fact that I asked it to be delivered to the businesses address but I also phoned vodacom online department on Wed 29/11 and changed the delivery address... So I was told that I had to phone ram and fix the Problem that I have caused because they are to busy to do it.... Vodacom is absolutely pathetic, I will never ever again use vodacom or refer anyone to vodacom. I have ordered 2 cellphones on Cell C's website and have never had this type of problem from them.