WORST service I have ever received!!!

There are not enough characters to explain my fury. <br> I took out a Samsung Tab4 on contract with Vodacom from the Vodafone store more than 3 weeks ago in the Waterfront. The device was faulty-not charging properly and the numeric keypad didn't work in a particular app. I sent it back within the out-of-box failure period and got the device returned to me in a bad condition and was told that it was rejected as OBF. But, the device was STILL faulty and took more than 12 hours to charge after it was returned to me completely drained it could hardly switch on. I am STILL waiting for this matter to be resolved. Now, I'm told that Vodacom or the manufacturers or whoever the hell its sitting with right now want the proof that I've taken that the device is actually faulty! As if I'm lying about the matter and would willingly waste my petrol, money and time fabricating a story. I haven't even used the device but paid and probably still going to be billed for this.<br> I am beyond livid with all of this. The service I have received to date is utterly unacceptable and I can say now that Vodacom has lost a future customer and many more to come after I share this story with others. TERRIBLE SERVICE