Worst service I have ever received

We are relocating from Johannesburg to Pietermaritzburg, my landlord suggested we get Vodacom fibre, it took less the 10 minutes for a new contract to be approved, the instillation process took 3 hours, which involved my husband taking time off from work. After installing, fibre work for a few hours and then the nightmare started, we could not connect to Vodacom. On the 9th of May, my husband was told that he could not be helped telephonically as there might be an issue with the instillation, on the 10/05/24, a reference number was sent through for a technician to come and sort out the issue. We waited and as days passed no technician arrived, I contacted Vodacom and was told that there was no guarantee that a technician will come out over the weekend and the waiting period is 72 hours latest being Monday for a technician to come out. Surprisingly on Monday still no technician and was told a new request was forwarded for a technician and we had to wait again. My husband phoned on Tuesday and was told that a technician will come through latest Wednesday after 14h00, and as promised previously, nothing materialized. I have been phoning Vodacom almost every day, sometimes 3 times a day, to try and resolve this issue but always get the same response, that the technician should have come out and they are escalating the request. I have asked to speak to a supervisor hoping to get some positive feedback but she also couldn't give me an answer as to why and when a technician will be able to come and sort out the connectivity issue. On Friday the 17/05/24, I called the cancellation department requesting my contract be cancelled as this is not what I singed up for but was told that I will have to pay the installation fee as per the terms and conditions of the contract even after explaining that Vodacom has not provided me with the fibre service as per the contract, her solution was to transfer me to the technical department to resolve the issue, the same department that I am getting no joy from. My question to Vodacom...... I AM A NEW CUSTOMER WHO SIGNED UP FOR A FIBRE PACKAGE FOR 12 MONTHS. MY FIBRE HAS NOT WORKED SINCE INSTALLATION, YOUR TECHNICAL DEPARTMENT CANNOT HELP ME..... WHAT THE HELL AM I SUPPOSE TO DO NOW?????????????????? YOUR TECHNICAL DEPARTMENT SAYS, THEY CANNOT TELL ME WHEN tHE ISSUE WILL BE RESOLVED. IS THIS CUSTOMER SERVICE??????, ESPECIALLY TO A NEW CUSTOMER??????