Worst service I have ever received

It has been 3 weeks exactly and I have still not recieved my contract from vodacom, I was a telkom mobile client and now I am a Vodacom Business client. I was helped in Main road somerset west store , first they did not have stock but obviously I was not told this. My paperwork was laying for two weeks before anything happend. I was told everyday that my phone will come the next day. Two days ago I went to go activate my contract and due to incompetence of staff the contract was also captured incorrectly, they issued me with a new number when from the start I informed them that I will be porting. Now I have to wait more days for anything to happen... I am beyond frustrated with Vodacom and should have stayed with Telkom. Their signal might be bad but there service is better.