Worst service I have ever experienced within any organization!

<p>I had my iPhone ******, this phone was on contract and I went in to the store to find out when I will be upgrading as I would be without a phone. Warren was assigned to assist me, I don't know what the staff were thinking when doing so. Warren seemed to me the worst employee that they could have handed over to Ann existing and laying client of Vodacom! This employee has no respect for potential customers and client as with zero understanding of customer centricity. I expected behavior like this from other parts of Cape Town but not the V&A waterfront branch. Keagan I have requested that you call me with immediate action but I have had no communication from him, the store manager.</p> <p> </p> <p>If this was my business I would have a clear understanding of what my clients needs are, added to this your employees conduct is a clear reflection of their leader. Obviously that is if we can call anyone leaders within this branch. Your title Manager is not going to get you a high performing sales team with zero EQ. I am willing to assist you and your team in this regard, but back to my complaint that I would like to address formally. </p> <p> </p> <p>Contact me me immediately to rectify this as I am not pleased in taking the time out of my day on a Saturday and after having my phone ******, I never expected Vodacom emoyees to treat customers in this manner. I can write an essay on what they should have done but that's your job. I'm writing this to inform you about Warrens inexcusable conduct towards me when questioning my options. He humiliated me, treated me as an uneducated being and had a terribly unhelpful attitude towards my concerns. I will not be undermined by an employee of which I pay fees towards, it Ian unacceptable! Contact me for finer detail, that is if I as the client am worth your time and effort and not just another debit order!! Keagan and Pieter, I will not leave this here, I assuy you this is no threat.</p>