SC
Stuart C

1 reviews | Active since Jul 2015

14 May 2017, 09:28

Worst Service I Have Ever Experienced In My Life

<p>Some genius from Vodacom itself added an unauthorized number to my account, after reporting the number, it was flagged as **********. About a week later as luck would have it my phone was ******. </p> <p>The day the phone was ******, I reported it and MY ENTIRE ACCOUNT WAS FLAGGED AS **********?!?!?! NOTHING can be done to my account, not a as much as a sim swop, I'm unable to get a new phone because EVERY single person at Vodacom seems to be asleep.</p> <p> </p> <p>I personally went to my vodacom shop 3 ***ING days in a row only to hear about "turn around times" and other nonsense excuses.</p> <p> </p> <p>I have sent in TWO affidavits along with my ID and STILL NOTHING??????</p> <p> </p> <p>This is absolutely terrible service for a long time client, and the best part is at the end of this month you can damn well be sure I will be debitted by Vodacom as they only care about getting their money.</p> <p> </p> <p>I DEMAND MY ACCOUNT BE UNLOCKED IMMEDIATELY AS IT HAS BEEN MORE THAN 4 DAYS ALREADY, STUCK WITH NO PHONE, NO WAY TO COMMUNICATE ALL BECAUSE OF THE IDIOTIC NEGLIGANCE FROM VODACOM EMPLOYEES.</p>

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Replies (1)
Vodacom
Vodacom's reply14 May 2017, 11:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team