Worst service I have EVER experienced

On Wednesday 13th May, I went into Vodacom CW store. I was assisted by Wayne. I needed to port my number over from CellC however Wayne said that my number was still active on Vodacom and it needed to be archived first. He said he would do it first thing on Thursday - I went into the store to hand over all of the necessary documentation, and Wayne said he was still awaiting feedback however the porting would be done in 24 hours. Having heard no feedback from him during the course of Thursday I called and left 3 messages. On Friday, I called again to hear if anything happened but the lady said that Wayne was busy with customers - I left another message for him to call me back before 3pm - nothing. On Saturday, I went back into CW store and after 45 minutes of waiting was assisted by Gerri. Gerri said that there was nothing showing on the system and that I would have to wait until Monday(18th) for the porting department to archive the number. He said that he'd call first thing on Monday to update me. Yesterday afternoon I called after not hearing from him, the lady said that Gerrie is on an off day and that Wayne was busy. After calling 8 times today - still no feedback.