Worst service I have ever experienced

I took a P9 lite device with vodacom last year September via elite mobile. February this year I experienced problems with the device then I took it for repairs at vodaworld I got a quote of About R2450.00 for them to replace the device which I paid. Fast track August the device that was replaced in February/march is still gives me problem. I took it in for repairs at vodashop birch acres mall then I got an sms with the quote of R1662.00 for them to fix the device and when I ask why there is a quote the lady told me that it wasn't a vodacom phone then I explained to her what happened with the 1st device then she went and check again. When she came back to the line she then advised me that thedevice is actually out of warranty.

After so many emails to vodacom customer care centre still I could get a clear explanation of why there is a quote. The last call I received from customer care was from Mthetheleli Ciyane who advised me to go and collect my device at vodashop they will give me feedback which didn't happen as the can only see vpn and out of warranty written with a pen.

With the believe I had in this service provider I emailed again but i got an email back on Tuesday saying the will call me with in 24 to 72 hours but still nothing

The 1st ref was 003S-SCR4 and now I got new ref as: 1- ********** **********