Hellopeter
Share Your Experience
MT
Michael T

1 reviews | Active since Jun 2010

27 Aug 2022, 12:39

Worst service I have ever experienced

My phone was ****** and I go to your store in La Lucia. No ones fault in the store, but your call centers/applications dept is the worst I have ever come across. I have never experienced worse service. I have waited 2 days to get a new contract. I get to your La Lucia store at 11am Friday morning. My contract application gets declined on the system, no one knows why. It gets submitted to your approvals dept and I get told an hour turn around time. I go for lunch, I get back and I get told another hour. I go home, I get back and I get told its a 4 hour turn around time. to come back at 2:30. I get back at 3:30 and I get told it has been approved. Great, I wait, only to be told another system issue, they need to reapply. Application gets declined again, I get told four hour turn around time, come back Saturday morning at it will all be resolved, Get back Saturday morning at 9:30, Application was sent again that morning, another four hour turn around time. Get told I will know by 12pm. 12 pm has come and gone, 2 days no phone, cannot log into work because of 2 factor auth. Cannot change any of my social media passwords because of 2 factor auth. Your complacency and/or terrible procedures are putting me at risk of a data breach. My application was approved, why do they need to resubmit it 3 times, each time with a 4 hour waiting period. Can someone not realize how you are messing me around and approve the freaking application or do your customers not matter, is customer service not a thing?

0
Replies (2)
Vodacom
Vodacom's reply27 Aug 2022, 18:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MT
Michael T's update29 Aug 2022, 17:30
Reviewer Update
Thank you. I was very disappointed with the response I got from your team. They insisted on blaming the store, when it had nothing to do with the store. They claimed I had to go to the store to sort it out. I spent the whole day Friday in the store, and Saturday morning again. The problem was an acquisitions team who has no idea how to treat customers and when context and circumstances override normal procedure. Vodacom has been around long enough to figure that out. You can thank the franchise for me remaining with Vodacom, they did their best working with an acquisition team that thought going in continuous circles was a great way for a customer to spend his time and who refused to listen to reason. I reached out to Vodacom on facebook and the response was dismal. I explained my phone was ******, only for them to try to call me, using the number of my ****** phone. It got worse from their. No attempt to rectify anything, to contact the acquisitions team, to coordinate between the acquisitions team and the franchise, nothing. Just a promise that someone would call me. Here is a hint at customer service, I didn't want a call, I wanted my problem solved. You did nothing to solve it, after me complaining bitterly on multiple platforms. The franchise in question finally convinced the acquisitions team to do their jobs, by explaining it was two days later and an irate customer was about to join mtn, and it took 30 seconds, instead of the continuous hamster wheel of 4 hours that I was put on Friday and Saturday. Dismal and disgusting, your service stinks.