Worst service i ever had

I took my phone in for a insurance claim for repair. this was in February, 8 months ago. i have been there about 4 or 5 times after i took it in. Every time i get there no one knows anything about my phone or the claim. I work out of town a lot and i cant go to the shop every week.The last time i went there they told me that i couldn't get the phone i wanted because the Sony z3 compact had been discontinued on that same day and they said i should choose a another phone.... Because of Vodacom's pathetic service, i have been waiting for almost 8 months!!! and i cant get the phone i wanted. I don't pay my account every month to get this bad service. I cant remember the names of the people but if i see them i would know who they are,. I am disgusted by the tripe of service and feedback this Vodacom gives to its clients. i still haven't heard anything from Vodacom for about a month.. WORST SERVICE EVER... ITS A SHAME THAT THIS IS HAPPENING, EVEN AFTER I SPOKE TO THE MANAGER.