Worst service from your twitter agents

I had the worst experience with one of your twitter consultants on Tuesday 02/01/24. I tried calling your upgrades line several times only for my call to be cut off at 04:23 sec on all calls without even getting through to your agents, i opted to ask for help on twitter as i couldnt go to the store. I requested a callback only for your agent to tell me they could help me on twitter, they asked for my verification details of which i gave up. Only to be told i failed the authorisation process, i said its alright. Please call me then so we can find other ways to authorise me, they REFUSED. Why?? I was clear i couldnt go to the store and i simply asked for a callback and they refused. Now how exactly was i to move forward?

The thing that ****ed me off the most is that i finally got through to one of your agents and i gave them the very same details i used on twitter to be verified and suddenly i passed? Am i the clown here? What kind of agents do you hire for us to have to suffer so much when we're actually paying for these services?