Worst service from Vodacom online sales

Got the worst service ever from Vodacom's onlines sales. I preordered an Iphone XS online and got a call to confirm my order and delivery was promised in the next 5 or 7 days. Today it's more that 2 weeks later and still no phone and no communication from Vodacom. When I followed up last week I was told the phone is out of stock even though when my order was confirmed I was told there was stock. Now they are saying my order was cancelled and noone knows why. The reason I preodered was so that I could have the phone as soon as it arrives in the country. Maybe if I had waited and gone to the store I would have received the phone by now. I am still waiting for call but I won't be surprised if that call never comes. The people who run their social media accounts are useless, there is nothing they know, even after asking for my reference number they can't help, what are they there for? I have been with Vodacom since 1999 and this is treatment I get!!! I am looking at other networks now, it's time i take my business elsewhere, I have no reason to be holding on where my business is not needed. My next call in the next few minutes will be to cut all my ties with Vodacom.