Worst service from Vodacom Insurance and shop and Regional Manager

Job no ***0 I gave my Samsung Galaxy Note 10 plus in on 2021/10/22 for repairs and the device was eventually communicated back to me, after I had to spend a lot of effort to follow up on 2021/12/09, that I would receive a new device from the insurance after I pay R1000, but they would let me know when I could pick up the device and make the access. Today 2021/12/14 I follow up again and no one at Matlosana Vodacom shop know anything about my device. My contact people have been Muhammad and Tseppie at Matlosana as well as Mark Taylor. This is Terrible service.