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Desiree M

1 reviews | Active since Nov 2014

20 Sept 2022, 12:23

Worst service from Vodacom Fibre - billing issue

I app**** for a Fibre extender in June and Vodacom delivered to an incorrect address. since i app**** for the extender Vodacom has been debiting different amounts every single month. What was promised was not delivered and the query is still unresolved since June. Each time I call them they are escalating the matter how long does a billing query take This is the worst service provider I ever came across query number SR 220826 - 261008

Terrible disappointed

0
Replies (9)
Vodacom
Vodacom's reply20 Sept 2022, 13:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DM
Desiree M's update20 Sept 2022, 14:44
Reviewer Update
kindly note you have debited me twice for an extender in June and in July as the July payemnt should have been reversed
then you have been debiting me R649 monthy fibre subscription when it should only be R499
you are debiting me monthly for the extender that i paid once off for in June

How many times do i need to explain to get this resolved

DM
Desiree M's update21 Sept 2022, 09:48
Reviewer Update
No call No feedback
How pathetic is this
DM
Desiree M's update21 Sept 2022, 12:34
Reviewer Update
i have not received the email

DM
Desiree M's update21 Sept 2022, 20:44
Reviewer Update
No email feedback as promised
It seem client service is not ur priority
Not even a phone call
Absolutely pathetic
DM
Desiree M's update22 Sept 2022, 10:45
Reviewer Update
good day
still no email confirmation

do you even follow up
DM
Desiree M's update25 Sept 2022, 17:54
Reviewer Update
No email received since the 21st Sept

Are you really interested in client retention
DM
Desiree M's update25 Sept 2022, 17:55
Reviewer Update
's reply:
21 Sep 2022, 12:31


Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits and updated the pricing and package. Our team also provided feedback via email.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team




No refund Yet -- what is going on
no communication as promised


DM
Desiree M's update26 Sept 2022, 14:13
Reviewer Update
No response as yet
please advise