Worst service from Vodacom

Once again I have received excellent service from Vodacom.

This is my third time reviewing them on this platform, as my experience in dealing with them is NEVER good. There is a non-existent customer care service at this company. No complaints email or telephone number exists as I am sure they would need full time staff for this.

I am extremely exhausted having to phone and follow up on my service request and having to speak to a different consultant every time. Promises of feedback vanishes into thin air once I put the phone down. And you cannot review a consultant as they do not put you through to the rating platform if you do not sound happy. So much for caring about what their customer thinks of them.

I logged a relocation request on 7 September 2020. Moved into the new address and started following up with Vodacom. This is my experience so far:

28 September 2020 - 20 minutes on the line. Service advisor advised that I connect my router to the existing fibre box and it worked.

Wifi worked for 2 days and on 01 October 2020, it was off.

01 October 2020 - 16 minutes on the line. Logged a call and explained the situation to the advisor. SR created.

02 October 2020 - 20 minutes on the line. Advisor said that it is pending and that a technician will be allocated to the request.

05 October 2020 - 44 minutes on the line. Advisor indicated that now this has to be logged with Vumatel (first one to say this to me). Receive Vumatel reference number. Also indicated that I must follow up with Vumatel on progress.

07 October 2020 - 18 minutes on the line. Advisor says that I must not follow up with Vumatel and that my request is being dealt with by the back office (who knows where things go when they go there).

Every call I make has a different advisor with different feedback. I get promised feedback and phone calls which just never happen. I am also not sure why I log a relocation order a month prior to moving if Vodacom does not do anything with that and only acts once you start to complain.

Surely this issue should not be taking them this long? Why has this not been sorted prior to me starting to follow up?

I am going to cancel every contract I have with Vodacom if this is not sorted out asap. This is the second relocation I have done with them and it is exactly the same terrible service and situation. In the meanwhile I am paying for a service I am not getting and Vodacom is very conveniently taking my money, but not putting any urgency on their customer's complaints and requests. Working from home, I need my wifi and I feel like I have follow their process, but they are not coming to the party.

TERRIBLE!!!!!!