Worst service from Vodacom call centre agents 😡

I upgraded my Vodacom contract late last year at Vodacom branch and just a few days before Christmas during 2021 I requested that an additional data bundle be added to my package. Little did I know that I was signing up for weeks of hell going in and out of the branch and being inundated with calls that end up with a reference number for the call and an assurance that I would be assisted but I still do not have the additional data bundle activated. The most irritating part is these dihonest call centre agents I spoke to, from the first guy I spoke to, Sandiso, all **** and claimed to have successfully activated the additional data bundle. Even worse I have a reference number and received a message that my ticket was closed but I still have no additional data bundle lloaded. The call centre agents are so unprofessional that even when they state they will call back they don't even do so. I have spoken to a Zoleka and Mahomed said he would call me when the branch called him but he never called. This is just pathetic. I must state that the lady at the branch who is handling my query, is continuously calling to check if the request has been actioned and has been going all out to assist. She has also spent hours on the fone at the branch calling the call centre but no positive results have come out of it. The call centre agents also lie to her and say the additional data bundle is activated or they will call her back and never do.