1 reviews | Active since May 2021
Worst service from Vodacom Business, definitely no care for their customers.
Yesterday 2 gets arrived at our company stating they are here to upgrade our fibre connection, we did apply for an upgrade, I showed them our paper for the upgrade and all was good, they started with disconnecting our devices and hooking up new ones.
They asked me if we where this company, that was a different company in our building and I rep**** no, we are a different company. So hastly they disconnected the new devices reconnected the devices and since then our fibre has been down, I have phone technical support about 8 times since yesterday, I have a reference number, but it issues is not getting resolved, our business is internet based and being down is setting us back. The response from the support department is, that someone is working on the issue, but we are not getting any feedback, I have given my number, my email, no response. This is a Business fibre solution and it is the worst service I have ever seen, no backup solution nothing, no resolution date. We just want our fibre back on.
Since our line was activated and our static IPs are working, our speeds are terrible, since last week we had people come to company and doing test and replacing the ONT, but none of this has improved our speeds.
Current testing shows 42.35 Download and 35.01 Upload, Latency 120ms and 200 Jitters.
We had 2 guys come in yesterday to change the OTN again, although yesterday the speeds was 60mb Download and 40mb Upload, this morning it was down.
We need this to be resolved, we have people working from home and was hoping that I could get this sorted this week, but to no avail.
We will have no other choice but to cancel it this is not resolved properly and speeds are what it should be, we asked for 100mb Down/Up speeds, this is currently not what we are getting.
Since our line was activated and our static IPs are working, our speeds are terrible, since last week we had people come to company and doing test and replacing the ONT, but none of this has improved our speeds.
Current testing shows 42.35 Download and 35.01 Upload, Latency 120ms and 200 Jitters.
We had 2 guys come in yesterday to change the OTN again, although yesterday the speeds was 60mb Download and 40mb Upload, this morning it was down.
We need this to be resolved, we have people working from home and was hoping that I could get this sorted this week, but to no avail.
We will have no other choice but to cancel it this is not resolved properly and speeds are what it should be, we asked for 100mb Down/Up speeds, this is currently not what we are getting.