Worst service from Vodacom after being a customer for years.

Hi

I did a premature cancellation on my account, because i want to open a need contract so that i could use my same number.

Vodacom Retentions send me a quote and i sign it and send it back with proof of payment. The cancellation was done. I the went and opened a new contract on the 7th of June 2018. They deduct my account via debit order. Payment date 16th of the month.

16 July come and Vodacom deduct R5553.00 from my account. I immediately get in my vehicle and go to the shop where i took out the contract and ask the to look into the problem. We phoned vodacom from my phone and they tell me i requested a premature cancellation on my number. We ask them to to send us the quote, they did and it stated that i requested it on the 27th of June 2018. What they send me is the quote but it has not been signed by me. So i go to the bank and reverse the debit order, and pay the amount that they told me at the shop to pay. Then from the 16th of July i go to the cell shop every day after work to see if they sorted the problem at Vodacom. Today i went again as usual and we phone vodacom again, I spoke to Zanele, Manele and Kingston, i get transferd from pillar to post over and over again. I ask how long it will take to have my account rectified, they tell me 7 to 14 working days. Best of all when i spoke to Manele she tells me that there was no premature cancellation on the new contract. Now i ask you, on the 16th of July 2018 Vodacom send me the quotation dated for the 27th of June 2018. Now all of a sudden they cant find anything on my new contract of a premature cancellation. I ask to speak to a Supervisor i get transfered to a different department all to gether. so after 45 min on the phone i tell Kingston he must speak to the lady at the shop. I go for a smoke because i am now so frustrated and angry. Come back into the shop, they tell me they were once again transferd to a different department so the ended the call. Now both my contracts are soft locked and i cant use my phone, and my mother hers. So i ask you why am i paying for 2 contracts that i can not use. Two days ago i was there as well and we phoned them, come 5pm after another 30 min on the phone with them they say please hold we are going to transfer you to accounts, it rings then the line goes dead and i get the automated rating questions. I have been a customer of vodacom for many years and this is how you get treated after paying your account on time every month. They make a mistake and all of a sudden it is my problem to try and sort out. I also asked them how can they do a premature cancellation on a quote that is not even signed.

Well that has been my experience with Vodacom since 16 July 2018

Regards Christo Brönn