Worst Service from top leading cell phone provider in SA

I have been with Vodacom for a long time now and have never had this bad service ever!!!. I app**** for Fiber contract when they came around at our homes before fiber lines were installed even as well as got a call from the call center and app**** for a contract month to month with them due to all my other contracts are with them, just to find to my REGRET the after service will be worst, first the line speed was wrong and never sorted even with an sr nr not even a phone call from the call center. I have send mails called the call center to resolve endless struggle not resolved. then I got my December statement wipidoo wow I am getting billed for FIBER guess what FIBER I don't have !!!! I went to Alberton City Mall to Vodacom shop the nice Gentle man George thank you for trying to sort out my problem whom called the Centre and had a long talk with call center consultant Daniel who said that the following departments will call me (accounts to sort out the 100gb lending unit not working due to I was unable to the usage of the data and I had the unit at the shop too due to it is a lending unit till my fiber unit would of been installed and I would of have been credited for the December 2018 month) that never happened then the (Technical department would of contacted me to install my FIBER unit from the gate into the property they called but missed their call they did not call back) unit still not installed, but the big laugh is on Vodacom system as per Daniel the request for my fiber shows complete and installed, wow and thank you Vodacom for taking my money for a bad service I don't have no router no connection no fiber. this is how awesome you treat you customers with no phone call or mails returned and not getting the problem resolved!!! please collect you router not working refund me my R 468 and cancel the fiber contract refund me my R 1230.67 as well please I will get a provide who will give me better service and not take my money before even installing the service that I really think is pathetic and steeling clients money I will be sure to cancel my other 2 contract with you as soon as the expiry date comes up this year. I hope I get my refund for the 2 amounts before end of January and I will be sure to tell all friends and family of my bad experience with Vodacom and we all are with you as well as no to recommend you in future that I kindly did so easily due to I thought I am with the top leading service provider but does not seem that way. I don't know who to scream at to get this sorted I am so frustrated and irritated and unhappy I cannot explain my disappointment in my provider whom I always promptly complimented it is going on 2 months now and this has not been resolved.

2- ********** 658/1 ROUTER Vodacom Fibre Broadband Vuma Aerial No N(09/11/2018 -30/11/2018) 0.00 452.76 TnCVumatel201802V5 Router Leased (Huawei HG659) 4096Kbps Line Speed Fibre Access Line Rental 4Mbps Vuma Aerial Uncapped Monthly Alloc Suburb Specific Levy Vodacom Fibre Broadband Vuma Aerial Prom 2- ********** 658/1 ROUTER Vodacom Fibre Broadband Vuma Aerial No N(01/12/2018 -31/12/2018) 0.00 617.39 TnCVumatel201802V5 Router Leased (Huawei HG659) 4096Kbps Line Speed Fibre Access Line Rental 4Mbps Vuma Aerial Uncapped Monthly Alloc Suburb Specific Levy Vodacom Fibre Broadband Vuma Aerial Prom Amount excluding VAT 0.00 1,070.15 Discount Total 0.00 0.00 Sub Total 0.00 1,070.15 VAT at 15% 0.00 160.52 Totals 0.00 1,230.67