1 reviews | Active since Sept 2016
Worst service from the supposed "No 1 South African Service provider"
<p>I have for months now been complaining to vodacom about the poor online service and features not working. I get told ther technicians are working on it! I think its been 6 months now! Where does vodacom get their technicians who cant fix their IT problems? OR does the problem ly with customer service who dont send the request to the technicians and then always respond saying they appologise for the inconvenience and they have escalated my issue to a senior customer consultant who will call me to resolve the issue. To date, Vodacom has not followed through on that promise and I still wait in anticipation for that call from the mysterious senior consultant that was promised to me twice now!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per normal and what I have become used to..... still nocontact from Vodacom and still the sonline ystem does not wor****
As per normal and what I have become used to..... still nocontact from Vodacom and still the sonline ystem does not wor****
I got an email on the 20th October from Vodacom stating that the error was fixed and I was to please log in and check... I did so immediately to find that it was not fixed and still unusable. I rep**** to the mail straight away AND.......... surprise surprise..... I've had no feedback AGAIN and still the service is not working!
I got an email on the 20th October from Vodacom stating that the error was fixed and I was to please log in and check... I did so immediately to find that it was not fixed and still unusable. I rep**** to the mail straight away AND.......... surprise surprise..... I've had no feedback AGAIN and still the service is not working!