Worst service from the retentions department

Over the past 2weeks I have spent made over 10 calls in excess of 5hours to the retentions department to get upgrades done on 2 contracts and still nothing has been done.

I keep getting told there is a "small" system error in loading my approved deal match on the one contract, while getting pushed to different consultants to get other upgrade done - with nothing been finalised at all.

The exact same thing happened to me a few years ago when trying to get upgrades done, and the reasoning is that my numbers are on old system - (was finanlly assisted by ECLO after 2months).

It perplexes me that the systems have not been upgraded for over 3 years already yet we are expected to pay exorbitant fees.

Highly disappointed and will take my business elsewhere. Review should be no stars if that was possible.