Worst service from so called \Customer Care Center"

My query has been dragging from 1st week December 2014, Vodacom has wrongfully billed me, I opened up a ***** investigation, the call center staff are so damn useless, no one ever gets back to you. I approached the Customer Care Center at Gateway Mall, Umhlanga, I spoke to Travis (customer care consultant), its been a month and a half, he as well could not help at all, he referred me to his manager who just threw my case to someone else, Hassan did not have the patience to even afford me 5 minutes of his time to hear my case, I called him on his cell, he told me he is driving and he would call back , he didnt. He is just as worse as his staff and the Vodacom call center, they have a dont care attitude, their is absolutely NO CUSTOMER CARE with Vodacom. There was no initiative taken by Hassan or his staff handling my case to escalate this matter any further and find some relief. Now they want to hand me over to their attorneys and they have blocked my contract phone.