Worst Service: From Shop to callcentre

Dear Sir/Madam<br> <br> This is my second time that i am receiving bad customer service from Vodacom in Canal Walk.<br> <br> My bad experience started as from 16 July 2015, when i booked my phone in for repairs. On or about the 25 July, i was advised by the Insurance that my phone is beyond economical repair, and accordingly i will have to get a replacement device. i duly attended at the Vodacom in Canal Walk and advised the assistant that i elect a Gold Iphone 5s, and i was advised that i would be receiving same on the 31 July , as they were getting in stock.<br> <br> Alas no Gold Iphone 5s, and yet i was called on 29 of July, asking whether i would like a replacement device, after having already gone in on 25 of July advising them of my selection (which just goes to show how little notice is given to customers). <br> Its been a good 3 weeks, and yet i am still waiting for Vodacom to some how get stock and i will always have to follow up as i am never kept up to date. It seems that there is no time frame to be given to Customers as to when stock will be received as it appears to be the luck of the draw. This seriously makes me consider CELLC'S buy out option.<br> <br> so much for being a loyal customer for 13 yrs