worst service from day one

<p>on the 31st of april 2016 i took out a contract with vodacom and since i have had problems with them firstly i took out a combo deal for a samsung tab 3 and a samsung J1 ace for R199 per month so the consultant showed me the colours they had it in and asked me which one i preffered so i choose the one i preffered so they gave me the phone and tablet they did not even open it infront of me to make sure that all is in order when i got home i realised that instead of them giving me a J1 ace they gave me a J1 mini the monday i called in and spoke to one of the consultants at the alberton city vodacom branch and i told her they gave me the wrong phone she responded to me in a rude manner asking so what do i want her to do i then i asked to speak to the manager because of her rudeness i then waited for more then 10min for the manager to come to the phone and had to explain myself again the manager said to me that the J1 ace has been dicontinued that is the reason why they gave me that phone but i told her that the consultant did not tell me that other wise i would have choosen another option because firstly the J1 mini is very small and does not even have nice features or flash for the camera for that matter so what is the use having a phone and tablet that both dont have flash or even take nice pictures she then asked me if i wanna cancel i asked if they cant give me another deal still with the tab but just another phone i even said i dont mind paying extra per month then she said unfortunately no so i told her i will then rather cancel and return the phones she said its fine so i reversed the money they have debited the saturday i went in and and the manager came she then said the phone have alot of scratches and they cant take it back which it did not have scratches on it because i did not use the phone i left it at home that entire week she also told me that she does not believe that the consultant did not tell me that he is giving me another phone because she told her stuff that the ace was discontinued and he would not make that mistake but if i knew its not the same phone i was definiteky not going to take that phone because the reason for taking out the contract was because i needed i nice phone that takes nice pictures and the tablet for my son to assist with school activities well then she told me she is not taking those phones back i must just keep it and gave me a memory card to say sorry the inconveince of coming through like really oh also they made me pay for a sim swap but it was not activated so i could not have used that phone for that week even if i wanted to because the sim was not activated on the saturday thats only when they activated it when the manager refused to take the phones then during the month of may i recieved a call to say that i will need to pay the amount i reversed and my premium i then said its fine even though im not happy with the phone so month end i assumed they debit my account because i told them to do it on the 27th which i my pay date but they did not do that then i recieved another call from them saying they did not get any funds in my account i asked the consutant how is that possible if my salary comes in on the 27th he then advised me that they tried on the 25th and again on the 31st which none of those dates are the dates that i requested them to debit my account i then asked the consult is there any complaints department because i can not be having so much problems with one service provider like really he said i must go back to the manager of the store i told him going back there is not going to be any help to me because she could not even help me the first time he told me there is no complaints department or number i mean for such a huge brand and company how can they not have a complaints department so he told me I MUST PAY a penalty fee of R100 because THEY debited me on the wrong dates IMAGINE THAT i then said fine again then they debit me R703 where as my installment is supposed to be R252 plus the R100 that should equal to R352 but he mentioned more fees that i did not even understand i dont know how or what happened the bank returned the debit order i called again to find out what was going on now it has changed from R703 to R1500 n something like what the hell and they not giving me proper explainations to make me understand what is actually going on with this account now they have blacklisted me and blocked the simcard for problems that was created by them vodacom is the worst thing i could have ever associated myself with just seeing their adverts makes me want to vommit also why the hell should someone pay for caller identity so when ever someone calls me i cant see who calls it says unknown for every call i recieve because i need to pay to see who is calling me that is beyond ridiculous</p>