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Ntomboxolo N
1 reviews | Active since May 2018
04 Apr 2023, 13:25
Worst Service from Cancellation’s
Worst service ever I have used vodacom I took home wifi With Vodacom in December 2022 after the consultant **** about the product in terms of speed and everything. I called vodacom in February to cancel the contract that never worked in the first place. Never got official feedback and I always had to call to check on this cancellation. To my surprise vodacom debited my account again for the home wifi that I cancelled and not only that but they debited extra. When I call its either the consultants drop the phones on my ear or they don’t have answers!!!! It’s frustrating that I have been a loyal customer to such a ****ty service provider they not worth a cent!!!!!
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Replies (2)
Vodacom's replyOfficial
04 Apr 2023, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Apr 2023, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Ntomboxolo N's updateReviewer Update
06 Apr 2023, 00:08Good evening, I am still waiting for answers, the lady that called me did not have answers and promised to get me someone else to call me, so your reply that my query was addressed is unfounded and probably just a compliance message to appear as if you respond to concerns. Besides the fact that non of the people I spoke with know why I was billed extra this month. So ok I don’t understand this response too!!! Fact is what I was sold is not what I received. Your calls are “recorded” as you claim. When do you ever use those recordings? Its on record that I asked the agent that sold me the home wifi that the deal was too good to be true, I asked the speed several times and he ****! I took the contract based on those lies and have never received what I was sold! Now you have the nerve to debit my account extra monies I did not authorise!!!!! Vodacom is a **** and I am not letting this one slide!!! And don’t care if makes no difference to you but you lost my loyalty!
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Ntomboxolo N's update06 Apr 2023, 00:08
Reviewer Update
Good evening, I am still waiting for answers, the lady that called me did not have answers and promised to get me someone else to call me, so your reply that my query was addressed is unfounded and probably just a compliance message to appear as if you respond to concerns. Besides the fact that non of the people I spoke with know why I was billed extra this month. So ok I don’t understand this response too!!! Fact is what I was sold is not what I received. Your calls are “recorded” as you claim. When do you ever use those recordings? Its on record that I asked the agent that sold me the home wifi that the deal was too good to be true, I asked the speed several times and he ****! I took the contract based on those lies and have never received what I was sold! Now you have the nerve to debit my account extra monies I did not authorise!!!!! Vodacom is a **** and I am not letting this one slide!!! And don’t care if makes no difference to you but you lost my loyalty!