worst service from cancellation department

The service I received from a senior agent by the name of Kaylan Maduray was the worst by far. I have been with Vodacom from 2011 and have 4 contracts, I have never felt so disrespected as a client. Initially I called on Saturday line cut and the consultant didn't call back. I then called again Monday the 2nd consultant approved incorrect benefits which led to my Tuesday call to dispute the initial offer they had made on my upgrade . Mr Maduray advised he can offer me a better deal for an iPhone 13. After discussing all the specs I asked how soon can I get the phone . He kept me on for more than 13 minutes until his knock off time. He disconnected the line and didn't even call me the following day to give feedback. Thanx to Warren for assisting me and finalizing the deal when I was about to cancel my contract and go to iStore. You really gave me a good service