Worst Service from Best Network?? or Worst Network??

<p>I have spoken to more consultants than I have fingers and toes to count. All of them promising they will call you back to give you feedback. Non of them stayed at their word. Currently I’m on call that is on 33mins still no one to take my call. Vodacom Upgrades refusing to give me smart phone on RED VIP contract since August 2016. The reason unknown, they keep promising to call us back. We have now requested that we want our refund for not receiving a smart phone as that is what we are paying for. I want a smart phone OR refund for not receiving a smart phone. I have been customer for the last 22 years, this is the worst customer service ever received from Vodacom. I do not think that the CEO, Mohamed Joosub or the Founder Allan Knott-Cragg has their eye on this company anymore. Vodacom should go back to the drawing board for customer service as there is NO customer service. What is Vodacom about? Vodacom receives billion of Rand and have million of customers, why would Vodacom care about me??? Why rate your service, Vodacom does not value your feedback this is just waste of time. Maybe it is time to switch to better network?? I was on phone with Susan from CEO office, who knows if she was really from the CEO’s office. She dropped my call twice and never called back. What did I expect from Vodacom. </p>