Worst Service from a Cellphone Service Provider in South Africa

I called Vodacom last year to cancel my contract as I was due to upgrade. The retention consultant convinced me to stay with them, and that I can go from the Smart S to the Flexi 100 package. He didn't inform me that I can still get a new handset, although I am downgrading and not upgrading. He said I will pay not more than R100, at the moment I am paying R200 and still NO new handset!

I also wanted to migrate back from the Flexi 100 package and when I called Vodacom they told me they had to wait for the bill run. I actually did the trouble to go into a Vodacom store after the 5th of the month, after waiting more than 1 hour, the consultant told me that their system is offline and he can't help me.

I expect a new handset AND an apology otherwise I am turning to 1 off the other Cellphone Service providers in our country and will bad mouth Vodacom wherever I go!