DU
Donne U

1 reviews | Active since Feb 2024

04 Apr 2026, 09:49

Worst service from a bunch of ****s

I would give -10 if I could. I was contacted on 19 March 2026 by a Vodacom representative who offered me a “merge contract” option. I was told that this would reduce my monthly costs by a few rand. The same offer was made to my sister, with the assurance that both our contracts would be cheaper. We agreed based on this information, and the changes were set to take effect from 1 April 2026. Now that I’ve received my latest bill, both phones that were promised to be cheaper are actually MORE expensive. This is completely unacceptable and feels extremely misleading. How do you promise savings and then deliver higher costs? This is absolutely disgusting and a blatant disregard for customers. I expected transparency and honesty, not empty promises and higher bills. Very disappointed.

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2026, 14:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DU
Donne U's update04 Apr 2026, 14:26
Reviewer Update
Dear Vodacom Consumer Website Team,
Thank you for your response.
However, I am concerned that no one has requested my contact details or account information in order to follow up on my complaint. Without this, I don’t understand how a consultant will be able to contact me or properly investigate the issue.
Please advise on how you intend to proceed, or let me know what information you require from me so that this matter can be resolved as soon as possible.
I would appreciate prompt feedback, as this issue remains unresolved.