1 reviews | Active since Feb 2024
Worst service from a bunch of ****s
I would give -10 if I could. I was contacted on 19 March 2026 by a Vodacom representative who offered me a “merge contract” option. I was told that this would reduce my monthly costs by a few rand. The same offer was made to my sister, with the assurance that both our contracts would be cheaper. We agreed based on this information, and the changes were set to take effect from 1 April 2026. Now that I’ve received my latest bill, both phones that were promised to be cheaper are actually MORE expensive. This is completely unacceptable and feels extremely misleading. How do you promise savings and then deliver higher costs? This is absolutely disgusting and a blatant disregard for customers. I expected transparency and honesty, not empty promises and higher bills. Very disappointed.
Thank you for your response.
However, I am concerned that no one has requested my contact details or account information in order to follow up on my complaint. Without this, I don’t understand how a consultant will be able to contact me or properly investigate the issue.
Please advise on how you intend to proceed, or let me know what information you require from me so that this matter can be resolved as soon as possible.
I would appreciate prompt feedback, as this issue remains unresolved.
Thank you for your response.
However, I am concerned that no one has requested my contact details or account information in order to follow up on my complaint. Without this, I don’t understand how a consultant will be able to contact me or properly investigate the issue.
Please advise on how you intend to proceed, or let me know what information you require from me so that this matter can be resolved as soon as possible.
I would appreciate prompt feedback, as this issue remains unresolved.
