Worst Service for the start of the week

Called callcemtre for assistance with minutes I bought which didn't state that they are for vodacom to vodacom only. I was merely asking for a reversal of my airtime as I dont need those but all networks and was met with Mondli the consultant with powers to decide if I get to get my refund or not, he refused to give me a reference for the call and wouldn't even end the after he remembered that he needs to do a security check. I have the call record 17min of which we spoke until 11min and he's been hanging on the line hoping I hang up and probably updating notes.He eventually did. Im passed asking for the refund I just need vodacom to listen to that call and maybe see if this rating was an exaggeration or not. If it was after your investigation I'll make another review apologizing to you. *** or all "Supervisors were on a meeting"😏. Call at 11:29 till 11:46