FR
Feroz R
1 reviews | Active since Jul 2019
14 Jul 2019, 10:49
Worst service for loyal customers
Worst service. I am an existing customer for years and yesterday I go in store to take another contract. My application gets declined for no reason. Sat over an hour In store and they keep asking for documents. Each set requires a clear copy. Second day now and I still had to send another ID copy. This is ridiculous how loyal customers get treated. **** service I will never take another contract with them
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Vodacom's replyOfficial
15 Jul 2019, 07:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jul 2019, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Jul 2019, 11:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply18 Jul 2019, 11:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team