Worst service filled with lies

<p>After having my iphone for only five days the screen shattered ( UNDERNEATH THE FLEXI GLASS COVER) . I took it in to vodacom menlyn for a quote on repairs on friday 15/07/2016. By the following friday i had heard nothing so i went in to the store again where i was told they attempted to phone me. I had no missed calls. I was given the quote and told to sign and email it back which i did on that saterday ( 23/07/2016)i also phoned the menlyn store to confirm the email adress and adviced them to expect my email. When i had heard nothing in response by the Tuesday i phoned to enquire, after holding on the line for over 20min Jaco told me he rejected the quote because he had not received a response, i informed him that I did call to confirm and that I did accept the quote to which he rep**** quite rudely that even though there is a note that i did phone and that they were to expect the email he had not received it. I resend the email and was promised that i will receive a confirmation upon receipt. By that Friday ( 29/07/2016) i still had not heard anything in return. I phoned again. Jaco then promised that he did sent a new job request and that i would receive my phone within 10-14 working days. He also promised that he would keep me updated. After 2 weeks (12/08/2017) of no communication i phoned again. Jaco was not available so Lourens assisted me. He informed me that there was no new job request and nothing was happening in regards to my phone. You can imagine my disappointment! Jaco had ****! Luckily thanks to Lourens' help i received my phone back that next Saterday (20/08/2017). So after more than a month of struggling with poor service it only took a week. I am very disappointed in vodacom. I paid R5800 for this replacement phone but did not get the service that that amount of money should buy. I Will definitely never take my phone to vodacom again for any repairs!</p> <p> </p>