Worst service– false adverting – no help from the Executive Client Liaison Officer (Xoliswa Matele)

On the 26/08/2020 a Fibre router was installed at my place of residence. 3.5 months later I am sitting with a device that DOES NOT WORK.

I escalated my concerns to the CEO desk and my query was allocated to Xoliswa to resolve.

when I requested a cancellation I was informed to serve a notice period of 30 days, settle the activation fee which was advertised as a free service and free router BUT the service was never provided.

Xoliswa has failed me as a client in so many ways due to her: Failing to deliver on promises Does not provide feedback

Xoliswa has agreed to termite the contract WHEN – maybe when my lifespan has lapsed She has also promised to credit the account WHEN – maybe when I decide to terminate all my deals with them because they don’t believe in customer service.

I am just a number to this NONservice Provider.

My account shows it is in arrears due to the consultant failing to Deliver THE SERVICE SHE IS PAID TO DO.