WORST SERVICE !!!

Item: Vodacom
Rating: 1
Author: Colyn J

MY FIBRE LINE IS DOWN SINCE LAST WEEK THURSDAY!!!! REPORTED IT TO MWEB, THEY IN TUNR REPORTED TO VODACOM WHOSE LINE IT IS, TURNAROUND TIME 3-6 DAYS, DAY 4 AND COUNTING!!!!!!!I HAVE TO WORK FROM HOME!!!!!!!!!WHO DO I SUE IF I CANNOT WORK FOR THE LOST TIME????MWEB/VODACOM????? NO ONE INTERESTED TO FIX THE BROKEN LINE - THE PHYSICAL LINE IS BROKEN INSID EMY YARD BUT NO ONE PAYS ANY ATTENTION,,,,THE WORS SERVICE PROVIDE EVER,,, MWEB VODACOM WHOEVER THESE IDIOTS ARE...THEY ARE ONLY INTERESTED TO SELL YOU INTERNET DONT EXPECT ANY SERVICE AFTER THAT!!!! SO WHO DO I SPEAK TO. MWEB REFERS TO VODACOM AND I AM KEPT WAITING..

MWEB TICKET NO: MWB***1 VODACOM: SR***

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Replies (3)

Colyn J's updateReviewer Update

12 Dec 2023, 12:44

i CALLED VODACOM !! THEY REFER ME BACK TO MWEB - I AM DONE DO NOT USE THIS SERVICE GO TO VUMATEL OPENSERVE

Colyn J's update12 Dec 2023, 12:44

Reviewer Update

i CALLED VODACOM !! THEY REFER ME BACK TO MWEB - I AM DONE DO NOT USE THIS SERVICE GO TO VUMATEL OPENSERVE

Vodacom's replyOfficial

12 Dec 2023, 13:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Dec 2023, 13:58

Official