FM
Fulufhelo M
1 reviews | Active since Nov 2017
18 Oct 2019, 07:25
Worst Service experienced at Vodacom
Customer Support Service is very poor. Their consultants are so not helpful; they kept me on hold for over an hour while the consultant is gone home and dopping calls while I was talking to them. I requested to talk to the supervisor, was told s/he is till busy and will talk to me sooner, whereas s/he was out of the building.
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Replies (3)
Vodacom's replyOfficial
18 Oct 2019, 07:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2019, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FM
Fulufhelo M's updateReviewer Update
18 Oct 2019, 20:56How will you contact me because the inefficiencies of your consultants left me with no phone. Its been a second day now.
FM
Fulufhelo M's update18 Oct 2019, 20:56
Reviewer Update
How will you contact me because the inefficiencies of your consultants left me with no phone. Its been a second day now.
Vodacom's replyOfficial
01 Nov 2019, 11:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contact by our Hello Peter Team and assisted with regards to your query. Regards,Consumer Website Team
Vodacom's reply01 Nov 2019, 11:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contact by our Hello Peter Team and assisted with regards to your query. Regards,Consumer Website Team