Worst service experience from Vodacom

I recently switched to Vodacom Fibre, about a month ago and having endless problems with connectivity. We have no service since 8 September. Logged call, was told a ticket will be allocated to a service agent within 48 hours... call centre agents tried to assist but to no resolve. They promised to get senior technicians involved, nothing happened. All I am asking is for Vodacom to take this seriously and send out a technician to my residence to sort out the problem. I'm running a business from home and struggling at present. Have to go to internet cafes for meetings...this is unacceptable service from ... what I thought was the largest and best service provider... so disappointed in Vodacom...