JH
Janowade H

1 reviews | Active since Jul 2023

04 Jul 2023, 14:38

Worst service experience

I app**** for a contract on the 17th of June to date no delivery but I was approved. Daily follow-up have been done and the misaligned information on the Vodacom system is shocking. I heard stories of the delivery will take place the next day to delivery been cancelled even as far as delivery has been returned without reason.

Ehat surprised me the most is that a consultant cannot contact or reach out to someone at the warehouse to trace the parcel. This was a real Wow to me.

It's the 4th of July and still handset but yet no one knows where the parcel is but according to the information on the system its out for delivery.

Higly disgusted in the service.

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2023, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team