IL
ITUMELENG L

1 reviews | Active since Apr 2014

16 Mar 2017, 09:35

worst service every

<p>my number got ported to MTN on the 14th March 2017 without my consent. i was not even aware that my number was ported out till early hours of the morning on the 15th. i called vodacom and they told me to call mtn as the number was not with them anymore. i contacted mtn and was told 2hrs my number will be back with vodacom and working. 2hrs later number still not working and then i had to contact mtn again and was told 24hrs. till date my number is still not working and when i called vodacom i was assisted by a rude female dog called mpho who dropped the call in my ear when i requested for her to get her supervisor as she was not willing to help me. i have never been so disgusted by a network or consultant. this was by far the worst service ever and i will not recommend anyone to use vodacom..how do you process a port without calling the client to verify as noone reads sms messages same time they are sent. vodacom needs to be shut down for this kind of service</p>

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Replies (2)
Vodacom
Vodacom's reply16 Mar 2017, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Mar 2017, 14:00
Official

Good Day Miss Itumeng Letsapa

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support

Best regards,