1 reviews | Active since Apr 2014
worst service every
<p>my number got ported to MTN on the 14th March 2017 without my consent. i was not even aware that my number was ported out till early hours of the morning on the 15th. i called vodacom and they told me to call mtn as the number was not with them anymore. i contacted mtn and was told 2hrs my number will be back with vodacom and working. 2hrs later number still not working and then i had to contact mtn again and was told 24hrs. till date my number is still not working and when i called vodacom i was assisted by a rude female dog called mpho who dropped the call in my ear when i requested for her to get her supervisor as she was not willing to help me. i have never been so disgusted by a network or consultant. this was by far the worst service ever and i will not recommend anyone to use vodacom..how do you process a port without calling the client to verify as noone reads sms messages same time they are sent. vodacom needs to be shut down for this kind of service</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Miss Itumeng Letsapa
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Best regards,
Good Day Miss Itumeng Letsapa
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Best regards,
