WORST SERVICE EVER (...you can't even call it service!)

<p>WOW... I have always been a great advocate for Vodacom and the service I have received... but after the service that my father has received (or rather, the service he HAS NOT received...) I am strongly considering to change my view of Vodacom!!</p> <p> </p> <p>My father went in over 2 weeks ago to do an upgrade, paid all the money that was necessary. Vodacom advised him that the sim swap would take 2-4 hours... The following Friday - NOTHING!</p> <p><br /> He returned to the Vodashop that Friday and they stated that they did experience similar problems from 4 other upgrades from that weekend... they reviewed his till slip, went onto the system, noted that there were IT issues but that it would be fixed...</p> <p><br /> As of today - STILL ABSOLUTELY NOTHING... so he has been sitting with a brand new phone - that is not working and no sense of urgency from Vodacom...</p> <p><br /> No phone calls, as Vodacom promised they would phone him and further sort out the matter!! (hmm, promises not kept!? great customer service!)</p> <p> </p> <p>Now he will have to go into a Vodashop AGAIN, at his cost, in his own time, he is spending data, AND - what about the fabulous 10GB free data for the first month of your upgrade - 2 weeks into his upgrade period, no upgrade and also no 10GB free data.... that is probably also just going to quietly disappear hey Vodacom??</p> <p><br /> THIS IS ABSOLUTELY SHOCKING SERVICE!!!</p>