KL
Kate L

1 reviews | Active since Dec 2023

06 Aug 2025, 18:31

Worst service ever with Vodacom.

Worst service I have experience in my life when i took a cash advance. I was tripple debited and even now I didn't get my refund since March 2025, when I call I can't even speak to a manager, they are unable to speak to the person who is working on my case within their back office which I find this weird because this is one company and they must be able to communicate. My case was closed without me getting my money back.

I advise people not to take a cash advance no matter how broke are bcoz this will ruin your life.

I now want to speak to CEO of Vodacom please because I tried numerous of time for this to be handled but it seems like no one can handle it.

Please can anyone connect me to the CEO please.

0
Replies (1)
Vodacom
Vodacom's reply07 Aug 2025, 07:55
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team