KL
Kate L
1 reviews | Active since Dec 2023
06 Aug 2025, 18:31
Worst service ever with Vodacom.
Worst service I have experience in my life when i took a cash advance. I was tripple debited and even now I didn't get my refund since March 2025, when I call I can't even speak to a manager, they are unable to speak to the person who is working on my case within their back office which I find this weird because this is one company and they must be able to communicate. My case was closed without me getting my money back.
I advise people not to take a cash advance no matter how broke are bcoz this will ruin your life.
I now want to speak to CEO of Vodacom please because I tried numerous of time for this to be handled but it seems like no one can handle it.
Please can anyone connect me to the CEO please.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
07 Aug 2025, 07:55 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Aug 2025, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
