Worst Service Ever - Vodash#t

I am writing to express my dissatisfaction regarding an unresolved issue with my fibre account upgrade.

On 12 March, I upgraded my fibre package and requested two extenders that were offered at an additional cost (approximately R40). The application was processed successfully, and I was promised delivery by 20 March. However, to date, I have not received the extenders.

I have followed up multiple times and spoken to several consultants, including one named Brenda. On each occasion, I was assured that the matter had been escalated and that I would receive a call back. Unfortunately, I have not received any communication or delivery.

It has now been almost a month since the promised delivery date, and the only feedback I have received is a reference number: SR***.

This experience has been extremely disappointing, and it has negatively impacted my perception of your service. I would appreciate urgent resolution of this matter, including confirmation of delivery or a clear update on the status.

I look forward to your prompt response.