Worst service ever Vodacom Fibre.

Worst service ever. You expect when you sign up for Fibre it is fast internet and no more buffering. You even receive a ****le if the line is not active yet to ensure connectivity. You do not expect *********** people on the other line to tell you the router they gave you is faulty. Everytime you call you have to speak to a different person and it is always a different exscuse. I was wondering if these people is reading the solutions from a book. Are they purposely keeping you on the line to waste your airtime or is it just that they have to follow the script they have been given. Let me explain. I joined Vodacom and close my account at Afrihost which is a wonderfully service provider. I started with Vodacom on the 1st of April. I received a call from Vodacom on the 3rd telling me that they will help me to setup my new router. After a few minutes I was told that he was unable to setup the router and that he will escalate the problem. I did not worry as I was still using my old router and it was working fine. On the 6th my Internet access was cut short. Contacting Vodacom only got me more problems. First I was told that my router was faulty and that they will give a ticket number and someone will come and assist me within 72 hours. I then asked what happened to the fault that escalated on the 3rd. They said there was no record of it. I then dropped the called wondering what to do. I remembered they also gave a ****le while I was still waiting for the connection so I called again. Another disappointment. Sorry sir your ****le is faulty. Does Vodacom buy all faulty products or am I just unlucky. I wasted an hour of my Airtime and achieved nothing. I then waited for my Technition to come out. The 6th I got SMS saying he received my ticket. Today is the 7th and I am still waiting. No Internet and no Technition. I am truly disappointed in myself for thinking Vodacom would at least be a reputable company but a last I was proven wrong. When I tried to cancell the contract I was warned (???????) I will be penalized for the cancelation.