TVDW
Theana VAN DER WALT
1 reviews | Active since Oct 2016
01 Feb 2021, 12:44
WORST SERVICE EVER VODACOM!!!!
Paid my account late and phone got disconnected. Showed I owed over R1000. I paid R1900 to make sure its paid up. Phone still disconnected and every time I call they cannot help me or tell me I must wait 2-3 days for account to be brought up to date. Cannot get help from any customer care. Cant use my phone and cannot call customer care as my phone is disconnected. For over 3 weeks now!!!! This is ridiculous. Worst service ever. Got hold of an agent told me to email proof of payment did that a week ago still with no success. This is totally unacceptable. Will think twice of keeping my contracts with Vodacom with next upgrade.
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Replies (1)Vodacom's replyOfficial
01 Feb 2021, 14:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2021, 14:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
