TM
Tebogo M

1 reviews | Active since Feb 2023

07 Feb 2023, 11:24

worst service ever, they quickly run to list you without getting your side of the story, they are in breach of contracts

I had a contract which was to come to an end which two months i never received airtime at all but they debited in full, one other month they gave me R 40 airtime instead of R185, i have called them numerous times to no help, they have listed my account as outstanding after i disputed one debit order to to service not provided in full, they never called me to find out why the last debit order was in dispute so that they attend to rectify the problem i faced that they did not provide me with full service as per our contract,

0
Replies (3)
Vodacom
Vodacom's reply07 Feb 2023, 12:12
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TM
Tebogo M's update08 Feb 2023, 15:58
Reviewer Update
Please note that i have sent through an email to pre-legal an they have never rep****, made my case and no body seems to care, kindly contact me on *** i need this matter resolved, asap
TM
Tebogo M's update09 Feb 2023, 16:00
Reviewer Update
I called the pre-legal department and they cannot help me!!!!!!!!!!!!!!!!!!!!!!!!!!!
Vodacom is the worst service provider ever!!!!!!!!!!!!!!!!!!! really bad reputation, i have three contracts that i am going to cancel