WORST SERVICE EVER!! SO DISSAPOINTED!!

Worst service!! I recently purchased a Fiber package, when I just got it the service was great. Everything was installed within a week. THEN...I relocated. Filled in all the apllication forms for relocation and sent it in. A new package was selected because of the relocation. It has been a month since my relocation. All the paperwork has been signed and sent to vodacom. AND NOTHING! They have not even reviewed the relocation forms that have been sent. This was explained to me by the customer service that I called. ABSOLUTELY PATHETIC!! NOW...I am paying for a service THAT IS NOT PROVIDED!! SHAME ON YOU VODACOM...AT THIS STAGE YOUR SERVICE PROVIDER IS *****ING MY MONEY!!! I AM VERY DISSAPOINTED!! GET YOUR ACT TOGETHER VODACOM..STOP MAKING EXCUSES!!