Worst service ever... SHOCKING

Good day,

I have been trying for over 2 weeks now to sort out my Fibre. I upgraded from 20 up and down to 50 up and down. Since the upgrade my Fibre is running slower below 10 up and down. I was loyal and upgrade with Vodacom.

I have spent over 4 hours trying to fix this on the phone with agents, no luck at all. Every time told it will be sorted. I called yesterday and today begging to speak to a manager keep asking and always told a manager will call and haven’t received call.

I have sent numerous email to the custom care line asking for a manager to call... still no calls... this is shocking service worst service I have ever received.

Which manager can I contact to help me.... I’m paying for a service I’m not getting.

And i don’t want that Fibre call center number again because they do nothing.

SHOCKING