Worst service ever recieved!!

<p>Good day all</p> <p> </p> <p>In October 2016 I decided that I no longer need Vodacom be my cellular provider.</p> <p> </p> <p>I requested three qoutes for pre mature cancellation at the Vodacom shop @ Langeberg Mall, Mosselbay , Western Cape.</p> <p> </p> <p>The qoutes for the three lines was presented to me by a staff member and I paid each one individualy. The lady then told me that THEY will forward the mentioned documents to Vodacom head office where it will be handled by Contract Retension/ Cancelation dept.</p> <p> </p> <p>I the following Months I kept on recieving SMS that stated the one Account ( Data) is in Arrears. I went backbto the VODACOM SHOP @ LANGEBERG MALL , MOSSELBAY, WESTERN CAPE with my proof of payment and was reassured that the documentation has indeed been send throuhg.</p> <p>Following this I recieved a SMS in March/April wich stated that this account has now been suspended and is currently handeld by VODACOM LEGAL DEPT.</p> <p>I then phone the call centre number ( ********** ) to find out why will this have happend seeing that these lines should have been disconnected months ago.</p> <p>The call centre then informed me that they do not have record of any cancelation document regarding the specific number although the other two lines was sucsessfully disconnected.</p> <p>A person by the name of Lindelani then told me to resend the proof of payment to his personal email so that the matter could be resolved and a service request was also logged he told me.</p> <p> </p> <p>I send the document to</p> ********** wherein I stated the request for the line to be discontinued .</p> <p>This was done 20 April 2017 @ 12:37 (GMT)</p> <p> </p> <p>Today , 12 June 2017 I recieve a letter from my bond originator telling me that Vodacom has gone forward as to Blacklist/ ITC me because of outstanding amounts on said account.</p> <p> </p> <p>I welcome any feedback from Vodacom customer care Management as I will now refer this matter to the Credit/Consumer Ombudsman with a formal letter from my lawyer in the hope that we can finally resolve this matter.</p> <p>To me it is obvious that there was a mistake made either by the Head office or the Vodacom shop seeing that All Three Accounts were paid on the same date and only two got cancelled.</p> <p> </p> <p>Regards </p> <p> </p> <p>Mr. G Jansen Van Rensburg</p> <p>+258 84 ********** </p>