WORST SERVICE EVER RECEIVED FROM VODACOM AND HICELL WONDERBOOM JUNCTION ON A UPGRADE THAT CHANGED OUT TO BE DOWNGRADED ON A CELLPHONE

NO ONE CONTACTED ME, HOW CAN IT BE THAT THIS IS WHAT YOU KEEP ON POST THAT SOMEONE CONTACTED ME BUT NOBODY HAVE? I WOULD APPRECIATE A CALL ON *** TO EXPLAIN THE DECISION OR EMAIL ON ***. YOUR FEEDBACK WILL BE AWAITED!

Morning, today it is day 12 since my 1st query submitted at the store and the vodacom customer care and I still await a conclusion thereon. I urgently want feedback or you give me no other option that to take legal action against Vodacom to get this case solved. This is very ********* from Vodacom side that I just don't get proper feedback nor a conclusion on my query. As said previously I have been misleaded/downgraded and not given proper advice as I asked specifically for a similar upgrade to my current phone Samsung S8 and the consultant advised the Samsung S20 over a 36 month period and I asked for something that is on the same contract of 24 months period and I was advised that the Samsung A31 is a similar phone on the market currently that are comparative to my Samsung S8. I went on his word as I am no expert in this field and there was no Samsung A31 on display. These cellphones are not the same and can not even be compared in the same category. Vodacom informed me that they will follow up on my query and today 10/07/2020, I am still waiting for a conclusion on this deal query. In more than 10 years that I, my husband, my kids and our business are a loyal customer of Vodacom. This is the worst service we ever received from a service provider. I want a conclusion by end of today, what the way forward will be or none of our contracts will be upgraded ever again at Vodacom.

Worst customer service, that you can ever expect to received from a service provider. We are sitting on day 22 since the complaint was lodged. On Hello Peter the only response we receive is "Our records indicate that you have been contacted and advised accordingly with regards to your query. Unfortunately, the feedback provided by the store remains the same. " but no records/ recorded phone calls to proof what was the decision as stipulated in their response. On other social media sites, the only response is they are busy investigating and will get back with feedback without a specific turnaround time! POOR POOR POOR SERVICE!!! I WANT THIS CONTRACT CANCELLED WITH IMMEDIATE EFFECT AS i STARTED WITH THE COMPLAINT BEFORE THE CONTRACT WAS ACTIVATED AND UP UNTIL NOW THERE WAS NO DEFINE DECISION. YOU CAN COLLECT YOUR PHONE (SAMSUNG A31) WHICH YOUR CONSULTANT AT HI CELL CELLULAR WONDERBOOM JUNCTION TOLD ME IS SIMILAR TO MY SAMSUNG S8. I REFUSE TO CONTINUE TO PAY THIS CONTRACT WHICH I DON'T WANT AS I WAS MISLEAD WHILE UPGRADING!