Worst service ever received from vodacom

The worst service ever received. I called vodacom to add a Fibre contract on 29 January 2026, till today I haven't received the router (which I was told will take 5-7 working days to deliver). I've called endlessly trying to get answers, with no happiness. On 10 February I got a sms to say that my router was returned to the warehouse, when i called vodacom they said that the RAM driver was at my home to deliver but there was nobody home, which was a load of nonsense, as there is always somebody home. I asked the agent what details they had given RAM and that i will contact them myself. I then called RAM, only to found out that my address and contact details that vodacom had given ram was totally incorrect!!!!! RAM could not update this for me and said that Vodacom must call them with the correct details. I then called vodacom again and told them wha RAM told me,and the agent said that she would call RAM, and request for them to deliver to the correct address. On 19 February i call vodacom again as i still did not receive any router. After getting cut off, i finally got through to another agent that informed me that my ticket for the delivery query was closed!!!! He had to reopen the ticket again and arranged for my router to be delivered with 48 hours. Today when I called again to find out why my router was not yet delivered, I was told that the query was still with tbe back office. There was also a note on the system that Vuma, which was the package I chose is not in my area. Why was i NOT told this is the beginning when I requested the contract in January !!!!! After all the phone calls and all the frustration, I don't have a router and now been told that the content I selected is not in my area, is absolutely appalling service from vodacom!!!!!! I've requested for a supervisor or Manager to contact me more than one, but nobody has given a dam to contact me back. Absolutely pathetic and appalling service ever.!!!!!!!