WORST SERVICE EVER RECEIVED FROM VODACOM!!!

I have made a payment on our account on 28 September 2023 through the Vodacom Application. To date the money is not reflecting on the account and Vodacom is threatening to suspend my lines. For the past two weeks I have been trying to sort out this issue - I have been phoning Vodacom and my bank - my bank advised that there is nothing at their end that they can do - they requested an authorization from Vodacom in order for my bank to reverse the payment and Vodacom told me that they can not provide me such authorization.

I have emailed the following people:

*** *** *** *** ***

The only response that I get is that the proof of payment has been sent to the finance department.

I have forwarded my bank statement showing that the amount I owed has been allocated but that Vodacom has not taken the funds.

I have never ever received such pathetic service in my life!!!!